[FW1] No upgrade path...

["Turin Turambar" <Turin@FW1-NOSPAMBetteDavis.zzn.com>]

Hi Greg.   I had the exact same problem going from 4.1 SP2 to SP3 and 
also got the run around by Checkpoint tech support.   I consider them 
worse than useless... rather than admitting that they do not know, 
they make answers up.

Below is a copy of an earlier message I posted here about the problem.

What is boils down to is that you can just stick fwdtmquery.dll into 
your \lib folder and it will probably fix your problem.    if you do 
not have this file (I don't know if it would be on your 4.1 CD), 
email me and I will send it to you.


here's my original post:

---------------------


Hi folks.  Thought I'd share this with you in case anyone else has 
these troubles:

After doing fresh install of VPN/FW-1 4.1 SP3 on NT, I was getting 
dtm_query_init: failed to load DTMQuery DLL fwdtmquery.dll error 
messages.

I figured that it had to do with desktop security policies, but was 
unable to find any solutions to this anywhere.  I then noticed a 
FWdtm-41 folder on my Checkpoint 2000 CD and decided to go ahead and 
install it.   This got rid of the DTMQuery errors, but I then started 
to get 

fwauthd: unable to load polsrvd: authentication services unavailble.

In polsrvd.elg I found an error about having no license for it.

Finally in desperation I called Checkpoint and used up one of my CCSA 
support incidents for the privilege of talking to an authentic 
Checkpoint technician who kept me on hold for most of the call.

What it all came down to was:

 - she did not know why my firewall module was trying to load 
dtm_query
 - the polsrvd errors were because I needed a 'src' license for 
secureclient.
 - she told me that the solution was for her to email me 
fwdtmquery.dll and put it in my lib folder.

In the end, I left that FWdtm-41 program installed and just removed 
the polsrvd line from my fwauthd.conf file.  I am no longer getting 
any error messages.





turambar386
 
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