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Re: [FW-1] NOKIA boot critical error
We gave that a shot; I confirmed with a Nokia engineer; please see the
results below. The unit will need to be returned.
Nokia Knowledge base art. 1764 and the IPSO version release notes helped a
lot. A Nokia engineer said that my cohort really screwed up the bios and
HDD to the point of failure.
The factory will have to repair the motherboard. See below:
We kept getting a "boot loop" with the same error blow, so I kicked out into
boot manager. I think that we have a problem with the location wd0.
BOOTMGR[3]> boot wd0 /image/current/kernel -vd
Booting wd(0,f)/image/IPSO-3.4.1-FCS5-08.18.2001-053000-826/kernel @
0xc0100000
text=0x237000
Fatal trap 12: page fault while in kernel mode
fault virtual address = 0xc0100038
fault code = supervisor write, page not present
instruction pointer = 0x8:0xf03aa607
code segment = base 0x0, limit 0xfffff, type 0x1b
= DPL 0, pres 1, def32 1, gran 1
processor eflags = interrupt enabled, resume, IOPL = 0
current process = 1 (swapper)
interrupt mask = net tty bio
panic: page fault
syncing disks... done
So, then, I kicked us out to try and load a new IPSO image via FTP; no luck.
Loading boot manager..Bootmgr l
oaded.Entering autoboot mode.
Type any character to enter command mode.
BOOTMGR[0]> install
You have choosen to install a new IPSO image.
Remember to reboot after you are done.
Starting installation program...
################### IPSO Full Installation ####################
You will need to supply the following information:
Client IP address/netmask, FTP server IP address and filename,
system serial number, and other license information.
This process will DESTROY any extant files and data on your disk.
#################################################################
Continue? (y/n) [n] y
Motherboard serial number is IUJN02102353.
The chassis serial number can be found on a
sticker on the back of the unit with the letters
S/N in front of the serial number.
Please enter the serial number: 8A003555181
Please answer the following licensing questions.
Please choose a product from the following:
1. IP400 Series
2. IP600 Series
3. IP300 Series
Which product are you installing? :[1]2
Will this node be using IGRP ? [y] n
Will this node be using BGP ? [y] n
1. Install from anonymous FTP server.
2. Install from FTP server with user and password.
Choose an installation method (1-2): 1
Enter IP address of this client (0.0.0.0/24): 10.10.10.2
Please enter a netmask length: (24)24
Enter IP address of FTP server (0.0.0.0): 10.10.10.2
Enter IP address of the default gateway (0.0.0.0): 10.10.10.3
Enter path to ipso.tgz on FTP server [/]: /ipso/ipso.tgz
1. Retrieve all valid packages, with no further prompting.
2. Retrieve packages one-by-one, prompting for each.
3. Retrieve no packages.
Enter choice [1-3] [1]: 3
Client IP address = 10.10.10.2/24
Server IP address = 10.10.10.2
Default gateway IP address = 10.10.10.3
Network Interface = , speed = , -duplex
Server download path = [/ipso/ipso.tgz/]
Package install type = none
Note that we never were asked which interface to use.
There was never a link light on either the card (s1/p1) or the port on the
motherboard. If a tech note is appended with our problem, maybe it could
state NOT to use the motherboard ethernet. 1764 was very helpful.
-----Original Message-----
From: Chris Arnold [mailto:[email protected]]
Sent: Sunday, November 18, 2001 6:27 PM
To: 'Ekblad, Eric M '; '[email protected] '
Subject: RE: [FW-1] NOKIA boot critical error
It depends on what this person did to "wipe it out." From the error
messages included below it appears that you (you, not as in you did it but
you as in it's your problem now) may have simply have incorrect boot manager
environment variables.
I would boot the box with a console cable connected, hit the enter key a few
times when it asks if you want to enter command mode and then type "printenv
<enter>" at the prompt. Write down the values for each variable and then
type "unsetenv variable_name <enter>" for each variable listed. Then type
"boot <enter> at the prompt and see what happens.
The reason for doin this is to eliminate and incorrect values for the
values. It may work, it may not. It sounds like the boot manager can't
find the kernel image in the boot-strapping process and dies when it fails.
You can also hunt around the disks with the bootmanager as well with some of
the often-used *nix commands if you feel like looking for the kernel image
and verifying the path, etc.
Chris
-----Original Message-----
From: Ekblad, Eric M
To: [email protected]
Sent: 11/14/01 6:15 PM
Subject: [FW-1] NOKIA boot critical error
Dear all:
Someone on my team (not me, seriously) crapped out a new IP650 by trying
to
alter the boot manager (despite warnings that only the factory should do
this).
Is there anyway around an error like this? (I do not think so but I
thought
that I would ask). I think that we need to send this to the factory.
Loading boot manager..Bootmgr loaded.Entering autoboot mode.
Type any character to enter command mode.
Booting wd(0,f)/image/IPSO-3.4.1-FCS5-08.18.2001-053000-826/kernel @
0xc0100000
text=0x237000
Fatal trap 12: page fault while in kernel mode
fault virtual address = 0xc0100038
fault code = supervisor write, page not present
instruction pointer = 0x8:0xf03aa607
code segment = base 0x0, limit 0xfffff, type 0x1b
= DPL 0, pres 1, def32 1, gran 1
processor eflags = interrupt enabled, resume, IOPL = 0
current process = 1 (swapper)
interrupt mask = net tty bio
panic: page fault
syncing disks... done
Rebooting...
Thanks for your time!
Eric Ekblad
BP Extranet Team
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